What Is ConnectWise Control: Benefits, How It Works, & Is It Safe

February 20, 2024

A study by Top10VPN in 2021 highlighted a 54% jump in the demand for workplace monitoring software. It's a sign of the times, showing how remote work has changed the game. Now, speaking of change, let's dive into what ConnectWise Control is.

This tool isn't just another software for checking in; it's a game-changer for managing and accessing devices from anywhere, safely and efficiently. Whether you're curious about why businesses pick ConnectWise Control, how it works, or if it's secure enough for your peace of mind, you're in the right spot. 

What is ConnectWise Control: How does it work?

What is ConnectWise Control?

Want to know what ConnectWise Control is? It is a powerful tool, which was rebranded back to the name ConnectWise ScreenConnect.

It is designed to simplify the way businesses handle IT support and manage their operations, especially in a remote working environment. This is where you can access and control computers or mobile devices from anywhere in the world as if sitting right in front of them. 

The software also includes features for monitoring employees. It allows IT support to remotely troubleshoot problems, install updates, and maintain systems without needing to physically be on-site. This tool is all about making IT support more responsive, reducing downtime, and enhancing overall productivity. 

How to navigate ConnectWise ScreenConnect?

ConnectWise remote desktop tips: How does it work? 

What is ConnectWise Control, and how do you navigate it? Let's break down how to get started and make the most out of this powerful tool:

Getting started with ConnectWise control features

First things first, you'll need to download the ConnectWise Control application. It's as easy as visiting the ConnectWise website and hitting the download section. Choose the version that matches your operating system to ensure everything runs smoothly.

Installation and setup

Once downloaded, run the installer and follow the prompts. After the installation, you'll be asked to set up your account. This involves entering some basic information and setting a strong password. Remember, this is your gateway to accessing devices remotely, so keep that password safe!

Initiating a remote session

To start a remote session, you'll need the client's permission. This is where ConnectWise shines with its emphasis on security and consent. You'll send a session code to the client, which they enter on their end. This code is the digital handshake that connects both computers securely.

Navigating the dashboard

Once you’re connected and have understood what ConnectWise Control is, you'll finally see its easy-to-use dashboard. Think of it as your command center, where you can access files, run programs, and troubleshoot issues on the remote computer. The dashboard is user-friendly, with icons and menus that make navigating the remote system a breeze.

Offering support and access

Now, you're ready to offer support and access. Whether fixing an issue, installing updates, or just checking system health, you can do it all from your location. Use the chat feature to communicate with the client throughout the process. 

Ending the session

When you're done, ending the session is just a click away. But here's the cool part – you can either end the session completely or just disconnect and leave the door open for future access. This flexibility is great for ongoing support needs.

Tips for effective use

  • Always ensure you have explicit permission from the client before accessing their system. It's not just about security; it's about trust.
  • Familiarize yourself with the dashboard and tools before diving into support tasks. A little practice goes a long way.
  • Use the session notes feature to keep track of what was done. This is invaluable for future reference or if another technician needs to take over.
Hidden features of ConnectWise Control

ConnectWise access features you probably don't know about 

What is ConnectWise Control? Well, it is a tool packed with features that might surprise you, especially if you're new to it or haven't explored beyond its basic functions. Let's dive into some of the cool things you can do with it:

Does ConnectWise have a dark mode?

Yes, it does! If you spend much time staring at screens, you'll appreciate the dark mode feature in ConnectWise Control.

Dark mode changes the background to dark colors, making it easier on your eyes, especially during late-night sessions. To turn it on, you must go into the settings and select the dark theme. Simple as that!

Can ConnectWise remote access take screenshots?

Absolutely, and it's a handy feature for a bunch of reasons. Say you're troubleshooting a problem, and you see an error message on the remote screen.

With ConnectWise ScreenConnect, you can quickly take a screenshot of that message. This can be super helpful for documenting issues, sharing with your team, or keeping a record for future reference. 

Can employees turn it off?

Employees can turn off ConnectWise Control, but it depends on the permissions set by the administrator. As an admin, you have the flexibility to configure settings to balance security, privacy, and control.

For instance, you might allow employees to turn off remote access when not working. 

Remote meeting and collaboration features

One of the lesser-known features of the software is its capability to facilitate remote meetings and collaboration. Yes, you heard that right— that's what ConnectWise Control is! 

Beyond remote access and support, you can use ConnectWise Control to conduct meetings, share screens, and collaborate on documents in real time. This feature is especially useful for teams that are spread out geographically, making collaboration feel seamless and more efficient.

Secure file transfer

Need to send a file to a device you're supporting remotely? With ConnectWise Control, transferring files is secure and straightforward. Whether it's an important document, a software update, or a patch for a security vulnerability, you can easily move files from your device to the remote one. 

Why do you need this software?

Benefits of using ConnectWise ScreenConnect

If you're asking, "What is ConnectWise Control," you'd probably be wondering about the benefits it can provide to your team. Let's list them down below: 

Instant remote support

ConnectWise Control provides remote support that's best for businesses. With ScreenConnect, your IT team can jump in right away, no matter where you are. 

They can see your screen, take control, and fix the tech issue as if they were sitting right next to you. This means less downtime for you and a quicker resolution to your problems.

Unattended access

Another major benefit is unattended access. This feature lets your IT support team access devices remotely, even if no one is on the other end to grant permission.

It's perfect for performing routine maintenance, updates, or fixes after hours, ensuring your systems are running smoothly without interrupting your workday.

Customizable branding

ScreenConnect allows for customizable branding, which means you can customize the look and feel of the platform to match your company's branding. 

This is great for maintaining a professional appearance when dealing with clients or partners. It shows you're using a sophisticated, branded tool, not just some generic software.

Robust security features

What is ConnectWise Control, and is it safe to use? Security is a top priority for any business, and the software doesn't skimp on it.

With features like AES-256 encryption, two-factor authentication, and role-based security, you can rest assured that your remote sessions are protected from unauthorized access. 

Comprehensive reporting

ConnectWise offers comprehensive reporting features that track session times, technician activity, and client interactions. This data can help you optimize your support services, improve response times, and make informed decisions about your IT resources.

Seamless integration

ScreenConnect plays well with others, meaning it integrates seamlessly with a wide range of tools and platforms you might already be using.

Whether ticketing systems, CRM software, or other ConnectWise products, these integrations streamline your workflow, making it easier to manage support tickets, follow up with clients, and maintain a cohesive IT environment.


Whether you're a small business or a large enterprise, ConnectWise ScreenConnect scales with your needs. This scalability ensures that as your business grows, your remote support capabilities can grow with it without the need for a major overhaul of your IT support infrastructure.

Why choose Techlocity?

Take advantage of ConnectWise Control with the best MSP

What is ConnectWise Control? Well, it is indeed the go-to tool for managing IT challenges with finesse. It's all about giving you remote access, support, and the power to troubleshoot issues from anywhere, anytime.

But to truly unlock its potential, you need a Managed Service Provider (MSP) that's not just any MSP but the best in the game. Enter Techlocity, your ultimate partner in leveraging ConnectWise Control to its fullest.

With us, you get more than just an MSP. You get a team that's always on, offering 24/7/365 support that ensures you're never left in the lurch. Our holistic approach to IT management means we see the big picture, integrating seamlessly into your team to provide solutions that are tailored just for you. 

Whether it's managed services, top-notch security, or leveraging IT investment through VoIP, our team has got your back. We cater to a wide range of industries, offering flexible managed service plans that guarantee full protection of your data.

Contact us now

Ready to elevate your IT game?

Don't just take our word for it. Experience the confidence and reliability that come with partnering with Techlocity. Visit our website or call 317-288-5474 to learn more. Let's make IT happen together!

Frequently asked questions

How do integrations and extensions enhance ConnectWise Control?

Integrations and extensions transform ConnectWise Control into more powerful management software, enabling businesses to expand their remote access management capabilities seamlessly. By leveraging these add-ons, users can customize their experience to meet precise needs, ensuring a secure remote access environment tailored to their operations.

What benefits does a free trial of ConnectWise ScreenConnect™ offer?

A free trial, specifically the free 14-day trial, allows one to explore the full suite of features offered by ConnectWise ScreenConnect™. This includes testing its remote control and remote access software capabilities, allowing end users and IT professionals to evaluate how it fits into their cybersecurity framework before committing.

How can TeamViewer alternatives like ConnectWise improve remote support?

Alternatives like ConnectWise offer specialized remote support software focusing on secure remote connections to endpoints. This ensures that businesses can provide support while maintaining high cybersecurity standards, differentiating itself from TeamViewer by offering tailored solutions like ConnectWise ScreenConnect software for specific IT needs.

What makes ConnectWise ScreenConnect™ a top choice for remote desktop software in 2024?

ConnectWise ScreenConnect™ stands out in 2024 for its robust, secure remote access and management capabilities. Its ability to offer precise control over endpoints and enhance users' mobile device support positions it as a leading remote desktop software for businesses aiming to grow and secure their operations.

How does ConnectWise ScreenConnect™ ensure secure computer access for users?

It is a software that employs advanced cybersecurity measures to provide secure computer access. It lets users view and control devices securely, ensuring that all remote sessions are protected with the latest security protocols. It is an ideal choice for businesses focused on secure remote support.

Can ConnectWise Control access help me grow my business?

Yes, leveraging ConnectWise Control's remote access software and its ability to control access across devices can significantly help scale your business. It allows for efficient management of IT resources, ensuring that your team can provide immediate support and maintain productivity, no matter the location of your end user or their devices.

What are the unique features of ConnectWise ScreenConnect™ compared to other remote access solutions?

ConnectWise ScreenConnect™ offers unique features such as comprehensive management software capabilities and integration options. It's designed to provide a secure, efficient, and user-friendly platform for remote control and access, setting it apart from other solutions with its focus on enhancing remote support and access management for businesses.